FAQ's

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We will try to change as per your request before shipment.

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

You cannot add items to an existing order. Please place a new order for the item and contact us. We're happy to waive shipping on this additional order if it was placed within 24 hours of the original order and it hasn't shipped yet. 

WHAT DO I DO IF THE PRODUCT I WANT TO PURCHASE IS OUT OF STOCK?

Please email us at uboxshopify@gmail.com and we'll notify you if we'll be restocking the item of your inquiry.

WHEN WILL MY ORDER SHIP?

Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.



WHAT ARE YOUR BUSINESS HOURS?

We are open for business Monday-Friday from 4:00pm - 8:00pm Australian Eastern Standard Time.

Please contact our customer service department if you have any inquiries about other items, requests for particular items, or any other questions or concerns you have at uboxshopify@gmail.com. 

Emails sent over the weekend will be answered on the following business day.